Phone: 250.475.6677
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Support. Care. Knowledge.


We provide personal and family consultations, workshops and information sessions, group support sessions, and specialized exercise classes.


Our professional staff offer a wide variety of services to clients at all stages of the lifecycle, from children to seniors, and their loved ones.


We welcome calls for information and assistance - connecting with schools, workplaces and the community.

Our Team

To contact any staff members, please click on their names to send them an e-mail or contact the office at 250-475-6677. 

 Zuzanna Szkudlarek | Executive Director  

 Zuzanna started off her career in the world of nonprofits, with an undergraduate degree in International Relations (York University), with the understanding that the types of changes she wanted to make in the world, began at the grassroots level. Since then, and for   the next 18 years, she has devoted her professional, academic life as well as her volunteer service to the non-profit sector.  “My great passion is to build partnerships between people, organizations and ultimately the community.” Zuzanna has a  MEd in Leadership Studies (University of Victoria), which is largely focused on leadership, learning for social justice and community development. “I strongly believe that through support, care and knowledge, which are central to Headway’s mission, we can all truly achieve peaceful, whole, and meaningful lives.”

After working and volunteering with human service, environmental, art, and most recently, higher education agencies, Zuzanna came to HeadWay because she wanted to make a difference for people living with chronic health conditions. “I want to help break obstacles and barriers and create chances for social inclusion and growth.”

In addition to being Headway’s newest team member, her true loves are her soccer loving teenagers, a challenging and wild hike, and a great life adventure, not always in that order. 


 Madelaine Ross | Parkinson's Client and Family Care Manager

After graduating from Psychiatric Nursing in 1983, Madelaine began her career in mental health working with adolescents. Throughout her career, she has worked as a clinician with individuals, families, groups and communities in a variety of community, residential, and acute care programs across B.C. She uses a broad range of therapeutic approaches and is committed to empowering people diagnosed with serious and persistent illness to live well, including their support people. Furthering her education, Madelaine earned a Bachelor of Fine Arts degree in 2003. In 2009 she graduated from the University of Northern B.C. with a Master of Science in Community Health degree and has taken on roles including, educator, frontline leader, clinical coordinator, as well as case manager. She maintains a keen interest in research and hopes to use her clinical experience and networking skills to support Headway clients. In her spare time, Madelaine can be found painting in the studio or as an artist volunteer.

 Shannon Oatway | Community Outreach & Communications Coordinator

 Shannon graduated from Alberta College of Art and Design in Visual Communications majoring in Photography. For the next twenty years she worked at the Calgary Herald as a staff photojournalist and loved every minute. Documentaries were a favourite. Some of the most memorable moments were photographing the Canadian U.N. in Croatia and Bosnia in 1994 during the Balkan Crises, returning a short time later to cover the refugees living along the Adriatic coastline in Croatia. A few years after her time in the former Yugoslavia, Shannon travelled to the Middle East and worked closely with the Red Cross, documenting life in the Occupied Territories as well as covering the 50th Anniversary celebrations of the Independent State of Israel in Jerusalem. In 2000 Shannon left the newspaper to pursue freelance opportunities in editorial, corporate and events photography.  During this time Shannon developed significant marketing and advertising skills through continuing education programs at the University of Calgary and through hands on experience promoting her own successful business. Shannon made a career changing decision to pursue Communications and enrolled at Royal Roads University where she received a certificate in Professional Communications in 2013. Since then, Shannon has honed her skills at other Non-Profits in similar positions.  She is keen to bring her varied skill set and enthusiasm to raise awareness and education around HeadWay’s many worthwhile services and programs.

 Tania Fritz | Donor Relations and Office Coordinator

 Tania is a born and raised Island Girl having spent most of her life and career immersed in our island communities. Having recently come off a career change from the high stress world of television news, Tania reassessed her goals and values and started looking for what she most wanted to do in this next stage of life. While on that path she found the wonderful world of non-profits.  “Being able to put all your passion and hard work into something so meaningful and important to the members of our community is so rewarding.”  She currently works for 3 local non-profits part time but it is her work at HeadWay that she finds so rewarding. “Getting to meet and learn about all of our amazing clients here at the Victoria Epilepsy & Parkinson’s Centre has been so amazing. Hearing their stories and seeing how they support and encourage one another is utterly inspiring!”

You can find Tania in the office Monday-Thursday 9am-3pm.


Deirdre Syms | Epilepsy Services Manager